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Frequently asked questions
Compare plans, select an available configuration and confirm the configuration and billing cycle on the order page.
Sign in to your client account and open a support ticket. Replies and previous tickets are available in your account.
The current offering focuses on VPS. Domains, dedicated servers or managed services not offered on the product page are not included in an order.
Check what your purchased plan expressly includes. Do not assume automatic backups are provided; keep independent copies outside the VPS and test restoration.
Cancellation, refunds and payment authorisation are separate matters. Back up first, then submit service and invoice references through a ticket to confirm timing and eligibility.
The announcements page contains published notices. It is not live status for every VPS. Open a ticket when your own service has an issue.
