Sign in to the client area and open the invoice and service details. Check the currency, billing cycle, due date and current invoice status. Use the amounts and payment methods actually shown on the invoice; an advertised starting price may differ from your selected configuration or cycle.
If a payment appears pending or an amount looks incorrect, contact support with the invoice number and a redacted payment reference. Do not send full card details, passwords or authentication codes. A payment submission should be checked against the invoice’s final status rather than assumed complete.
Before requesting cancellation, export your data and keep an independent backup. Ask support to confirm the effective cancellation date and any applicable charges. Cancellation, renewal and refund are separate questions; do not assume a cancellation automatically produces a refund. Final deadlines and refund eligibility must follow the service’s confirmed terms.
